Social purpose denialists are the anti-vaxxers of marketing

For every trend there is a counter-trend. For a fast-growing trend of brands trying to find social purpose – there are purpose denialists. Like anti-vaxxers of marketing, armed with dubious research, hearsay and ideologies of Jacob Rees-Mogg’s childhood, they advocate for brands to abandon social purpose, and go back to thinking only about profits and shareholder value.

It’s become popular to attack progress and invoke nostalgia for good old days. Trump’s attacks on climate scientists and activists, Brexiteers’ yearning for the times before EU regulations and protections. Similarly, purpose denialists are clinging to Milton Friedman’s damaging theory that businesses’ sole purpose is to generate profit for shareholders and that those who adopt responsible attitudes would face constraints, rendering them less competitive.

What Friedman and his many present followers failed to see is that market competitiveness and social purpose are not mutually exclusive. Brands that deliver on purpose do not have inferior products or lack innovation. To the contrary, they see innovation in a broader sense, not merely limited to product development, but all aspects of business management. Moreover, purpose denialists’ philosophy that product features and profits are everything present a demeaning view of the role of business in our society.

Now, almost 50 years after Friedman’s short-sighted theory first saw light, we know better. We understand that ignoring environmental and social issues is bad for business. Companies that break environmental regulations get harsh penalties and suffer reputational damage, as well as poisoning their customers. Avoiding tax reduces state budgets to finance healthcare and education, thus depleting the pool of healthy qualified employees. Not looking after staff results in higher turnover and recruitment costs, low productivity and greater difficulty attracting the best candidates.

Quaker Oats president Kenneth Mason wrote in Business Week: “Making a profit is no more the purpose of a corporation than getting enough to eat is the purpose of life. Getting enough to eat is a requirement of life; life’s purpose, one would hope, is somewhat broader and more challenging. Likewise with business and profit.”

Holland & Barrett CMO Caroline Hipperson went even further by writing in The Drum that “brands who don’t live their ethics are headed for danger”. She goes on to say that the reason why brands get it wrong today is that they tend to exaggerate a problem, or an issue or a solution to make a point, to dramatise”

Also the danger of brands jumping on the purpose bandwagon is that it becomes only about advertising with nothing to substantiate their claims (think Pepsi), thus eroding trust and generating consumer backlash. Brands and their parent companies need to find social purpose that is truthful to their product and heritage, live the purpose internally, and only then – communicate.

The strategy of transparency, sustainability and truthfulness is paying off for Holland & Barrett with brand trust scores going up continuously. Sales are on the up too, with group revenues increased by 7.1% year-on-year.

There are many other examples of brands doing social purpose well: IKEA, Nike, Toms, Patagonia, Blackrock, Lego, Divine Chocolate  – all achieving brand growth and high levels of employee and customer loyalty.

But of course we don’t even need a business case. Businesses need to do the right thing because it is the right thing to do.

Good Life Goals

 

A while ago I wrote about “enablers of behavioural change” or how we could use simple behavioural science to promote environmentally and socially positive actions. In order to be effective in achieving behaviour change – we should be making desired actions:

– Personally relevant

– Easy and fun to follow

– Attainable (small steps)

– A social norm (the others are doing it)

This week UN Intergovernmental Panel on Climate Change (IPCC) released its climate change report, which states that urgent and unprecedented changes are needed to avert catastrophic climate change.

The enormity of the challenge may seem overwhelming for many people. Whilst recognising that climate change needs to be averted, people may feel unclear about what they can personally do to help, or sceptical about the impact of their individual actions.

That’s why I really like what Futerra, international sustainability strategy and creative agency, has done with communicating UN’s 17 Sustainable Development Goals (SDGs) using behavioural science.

Launched last week, Good Life Goals provide simple actions for individuals to follow to live more sustainable lives personally and contribute to the 17 SDGs.

Good Life Goals simplify sustainable living by making it:

– Personal and relatable

– Fun and clear

– Broken down into small achievable steps

– Optimistic

– Flexible for people to pick and mix

– Beneficial for individuals themselves, as well as other people and the planet,

and by giving everyone a role and uniting people through urging a collective action.

By providing personally relevant links to each SDG, the Good Life Goals send a message that we all, individually and collectively, can play an important role in defining the future,

says Futerra’s co-founder Solitaire Townsend, writing in GreenBiz,

I personally believe that people power is as important as powerful people.

More reasons to eat chocolate

Even talking about chocolate can make people happy. 46% of tweets about chocolate brands in the UK express positive emotions: happy, excellent, great, #fridayfeeling, lovely, smiley face, etc.

And there are more reasons why people are cheering for chocolate than just enjoyment, elation and excitement triggered by the chemicals phenylethylamine and trytophan found in it. Natural language processing and text link analysis of the tweets let me discover these reasons*.

The three brands which were tweeted about most positively in the last month were Lindt, Mars and artisan British chocolate Seed and Bean.

Lindt was making people happy with its variety of flavours. Always a bonus: 70% dark, Raspberry dark and Sea Salt dark are my favourite!

But like I’ve seen with other categories, brand social purpose is a strong driver of positive feelings towards brands. Even more so for chocolate brands, where choice is abundant and its becoming more difficult to differentiate.

Thus, the reason why people were so happy about Mars was the chocolate maker’s  announcement it is investing $1 billion to fight climate change.

The majority of positive tweets about chocolate brands were dedicated to Seed and Bean. How was it making people happy?

Being ethical tops the list with 61% of all tweets. Rich variety of flavours is second with 25% – I am enjoying Raspberry and Coconut as I’m writing this. Offering vegan options and great taste complete the list with 9% and 5%  respectively.

For Seed and Bean, and Lindt making people happy also means that they are more likely to want to try the chocolate – a link to the healthy bottom line (for the brands’ P&Ls, maybe not so much for chocolate enthusiasts).

Positive emotions about chocolate brands account for 64% contribution to people wanting to try the chocolate.

Being ethical has a 24% direct and indirect link to the desire to try. Variety and having vegan options also make a contribution of 7% and 5% respectively.

Having social purpose and generating positive emotions is paying off for a smaller and relatively less established Seed and Bean, which accounts for 68% of tweets by people wanting to try a chocolate brand.

* The analysis was performed using IBM SPSS Modeler Text Analytics.